Shipping Policy

Please note that Australia Post are experiencing delivery delays due to Coronavirus

Please check the Australia Post website for their Coronavirus Updates to determine up to date delivery times. Thank you.

 

 

We are located in Roleystone, WA 6111, and work to business hours in WA:

  • DeFuze Australia orders are handmade, and can take up to 3 business days to make and post your order. We do endeavour to have all orders are processed and shipped on the next business day.
  • We observe all national and state holidays.
  • Order acknowledgment, confirmation of product availability, and shipment (tracking if available) information will be provided to you via email after your order is processed and shipped.

Ponytails and Fairytales uses Parcel Post for our larger order of hair accessories

Orders shipped by Australia Post

For tracked parcels, tracking will be emailed to you. All dates are estimates and actual delivery dates may vary; please contact Australia Post for an estimated delivery time.  

    • Small Priority Parcel $3: 
      • Please note that this is an untracked "large letter" service.
    • Tracked Parcel Post $8.95
      • Can take 5-6 business days. Refer to Australia Post for estimations.
      • Tracked Express Parcel $11.95
        • Can take 2-3 business days. Refer to Australia Post for estimations.

        Large Parcel Delivery

        • We use a variety of quality couriers via the Interparcel service network for all bulky, heavy, and wholesale orders.
        • Tracking will be supplied given we have your email and phone number. 

         

        Free click and collect | DeFuze Australia | AfterPay | Roleystone WA

         

        Free Click and Collect from Elysium in Roleystone, WA:

         

        Can be arranged by selecting "Click and Collect" as a delivery option.

        Shop 4/2 Soldiers Road, Roleystone, WA 6111 (near Araluen)

        • Thursday 10.30am - 4.30pm
        • Friday 10.30am - 4.30pm
        • Saturday 10.30am - 4.30pm
        • Sunday 11am - 4.30pm 

          Postage Charges for Australian Orders (Wholesale)

          We will provide a quote for your wholesale order and send an invoice for the amount due. 

          Postage Charges for International Orders

          We will provide a quote for your order and send an invoice for the amount due. 

          Office/Warehouse Scheduled Closures

          • New Year’s Day
          • Australia Day
          • Labour Day
          • Good Friday
          • Easter Monday
          • Anzac Day
          • WA Day
          • Queens Birthday
          • Christmas Day
          • Boxing Day
          • New Year's Eve
          For questions about your order, reply to your Order Confirmation email, email us at Orders@DeFuzeAustralia.com.au or instant message DeFuze Australia via Facebook.